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Effective date: 1 August 2026
These Terms and Conditions ("Terms") govern your use of the Time To Tennis online booking platform (the "Platform"), operated by Time To Tennis Sdn. Bhd. ("we", "us", "our", or the "Club").
By creating an account or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and our Refund and Cancellation Policy. If you do not agree, do not use the Platform.
We may modify these Terms at any time. We will notify you of material changes by email. Continued use of the Platform after that notice means you accept the change. We may post non-material updates on the Platform without individual notice.
Who can use the Platform: anyone may hold an account. A minor may take part in a session — including a kids' coaching class — only through a booking made and managed by a parent or legal guardian. The guardian is responsible for all bookings and payments made for the minor.
Creating an account: you will need to provide:
Verify your email before your first booking. You may also give us your date of birth and gender; we use these only for operational and statistical purposes, not marketing, unless you separately opt in.
Keeping your account secure: you are responsible for keeping your login PIN confidential and for all activity under your account. Tell us immediately if you suspect unauthorised access. You can review and sign out devices signed in to your account under Account → Security. We are not liable for losses arising from your failure to protect your credentials.
What you can book: the Platform offers two things:
References to "courts" in these Terms include the Club's indoor simulator courts at our outlets.
Availability: shown on the Platform and subject to change. All bookings depend on court and session availability and capacity. We may suspend or restrict bookings for maintenance, special events, or unforeseen circumstances, or refuse a booking if the requested slot is unavailable.
Slot holds:
Confirmation: a booking is confirmed only once Curlec (Razorpay Malaysia), our payment processor, has successfully processed payment and we have sent a confirmation email to your registered address. Until you receive that email, the booking is not guaranteed.
Rescheduling a court booking: you may reschedule a court booking through your account if all of the following apply:
The price you originally paid stands: we do not refund the difference if the new slot is cheaper, and a costlier slot cannot be selected. Rescheduling depends on availability. In a genuine emergency, we may, at our discretion, help with a change outside these rules.
Payment methods: we accept payment via Curlec (Razorpay Malaysia), including, without limitation, FPX, major credit and debit cards, popular e-wallets, and DuitNow QR. The methods available to you are shown at checkout and may change from time to time.
Pricing and SST: prices are subject to Service Tax (SST) at 6%, applied to your subtotal after any promotional discount and itemised on your receipt. Optional add-ons — for example, racket rental at RM10, SST-inclusive — are shown as separate line items. You always see the final amount, including SST, before you confirm payment.
Payment processing: Curlec (Razorpay Malaysia) processes payments securely. We never store or have access to your full card details. Payment security and PCI-DSS compliance are Curlec's responsibility.
If payment fails: you will see an error message, your hold will expire, and any credit you applied is automatically returned. You may try again by re-selecting the slot, subject to availability.
Rare race condition: in rare cases your payment may be processed successfully but the slot is lost while payment is being confirmed. If this happens, we automatically refund the amount you paid to your account as Court Credit. Contact us with your payment reference (Section 17) if you need help.
Court Credit: a prepaid balance of court hours you can use to book courts on the Platform. Non-refundable as cash, but fully usable on the Platform.
Class Credit: a prepaid balance you can use to enrol in coaching sessions. Class Credit is category-specific — Adult or Kids, Group or Private — and each category's balance can only pay for that category. For example, Kids' Group Class Credit cannot pay for a Private class.
No transfers: Court Credit and Class Credit are personal to your account. You cannot transfer either to any other person or account.
How credit is spent: credit balances move in 30-minute steps. A booking cannot leave a stranded balance of exactly half an hour. The Platform shows you which durations are available for your balance.
Daily limit on Class Credit: you may enrol in at most 2 coaching sessions per calendar day (Malaysia time) using Class Credit. We decline a further same-day enrolment paid with Class Credit.
Expiry and dormancy: purchased credit is valid for the period stated on the package at the time of purchase — larger packages carry longer validity, and certain single-session credits carry no expiry. We email you a reminder 14 days before credit expires. Expired credit is forfeited and is not refundable. Credit we issue to you as a refund does not expire. If we terminate your account for breach under Section 8, you forfeit any remaining credit unless we are legally required to refund it.
Enrolment: enrolment is confirmed immediately on payment, and we send you a confirmation email. Coaching sessions have limited capacity and close for enrolment 1 hour before the session starts. We do not accept enrolments after that point.
Rescheduling an enrolment: coaching sessions are confirmed once payment is completed. There is no customer-initiated cancellation or withdrawal — please make sure the time works for you before you pay. You may reschedule an enrolment if all of the following apply:
Payment confirmed but session full: in rare cases your payment may be confirmed but the session fills up while payment is processing. If this happens, we automatically refund the amount you paid to your account as Class Credit. Contact us with your payment reference (Section 17) if you need help.
Club-initiated cancellations: we may cancel or change a coaching session when required — for example, coach unavailability, low enrolment, or facility issues. If we do, we notify enrolled members by email and automatically refund the session cost to their account as Class Credit.
For complete details, see our Refund and Cancellation Policy. In summary:
Court bookings are non-refundable. Once confirmed, we do not refund the amount paid — whether by online payment or Court Credit — if you do not use the booking. We do not offer self-service cancellation of court bookings.
Instead of cancelling, you may reschedule under Section 3: once per booking, more than 24 hours before the start time, same duration, equal or lower cost. We consider genuine emergencies case-by-case at our discretion, and any goodwill credit is not guaranteed.
Coaching sessions cannot be cancelled or withdrawn from. You may reschedule once, up to 12 hours before the session starts, to another available session in the same category — see Section 6.
Club-initiated cancellations or changes: we may cancel or change a court booking or coaching session when required. If we do, we automatically refund the amount you paid to your account as credit. You do not need to ask for it.
All refunds are account credit. Court Credit or Class Credit, applied to your Time To Tennis account. We do not return money to a card, bank account, or in cash. Credit therefore needs an account to go into: if you booked as a walk-in at an outlet and do not hold a Time To Tennis account, speak to our team at that outlet instead.
How credit is issued: where we issue credit under these Terms, it is Court Credit or Class Credit — never cash or a card reversal — and it is usable immediately.
No-show: if you do not arrive for a booked session, you forfeit the booking cost and any applied credit. We do not refund or adjust for a no-show.
Your statutory rights: nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Consumer Protection Act 1999 or other applicable Malaysian law that cannot lawfully be excluded, restricted, or modified.
House rules: you agree to follow our house rules, displayed at the venue and available on request. These include respect for equipment, an appropriate dress code (closed-toe sports shoes), arriving early enough to check in before your session, respect for staff and other members, and compliance with safety and health regulations.
Prohibited conduct: you agree not to:
Consequences of breach: if you breach these Terms, house rules, or acceptable-use rules — or engage in fraudulent activity, abuse facilities or staff, or pose a risk to safety or operations — we may:
Inherent risks: tennis and padel are physical sports with inherent risks, including injury from physical exertion, falls, collisions, and interaction with other players and Club facilities. By booking courts or coaching through the Platform, you voluntarily assume the risks ordinarily associated with participation.
Liability cap: to the fullest extent permitted by Malaysian law, the Club's total liability to you for any claim, loss, or damage arising from use of the Platform, court bookings, coaching sessions, or any transaction on the Platform is limited to the amount you paid for the specific booking or service in question.
Exclusions from limitation: the above limitation does not apply to:
Disclaimer of warranties: the Platform is provided "as is" to the extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that every booking attempt will succeed. This does not affect the guarantees implied in your favour by the Consumer Protection Act 1999 in respect of services we supply.
If we are unable to provide a booked court or coaching session for reasons beyond our reasonable control, we will notify you as soon as practically possible and automatically refund the amount you paid to your account as credit (Court Credit or Class Credit).
Circumstances beyond our reasonable control are:
Subject to your statutory rights (Section 7), account credit is the remedy we provide in these circumstances.
Your use of the Platform is governed by our Privacy Policy, which details what personal data we collect, how we use and protect it, and your rights under the Personal Data Protection Act 2010 (as amended in 2024).
By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
First point of contact: if you dispute a charge or payment issue, contact Club support first — email mytimetotennis@gmail.com or WhatsApp +60 12-989 3940. Give us your booking reference, transaction details, and a clear explanation. We investigate and respond within 7 business days.
Processor escalation: if the issue remains unresolved, your dispute may be escalated to Curlec (Razorpay Malaysia), our payment processor. Curlec handles chargeback and reversal requests under its merchant dispute-resolution policy. Timeframes and outcomes are governed by your card issuer and payment-network rules.
Chargebacks without contacting us first: if you raise a chargeback directly with your card issuer without contacting us first, we may treat the matter as handled solely through the card-network process, and we may suspend your account while the dispute is pending. This does not affect your statutory rights.
All content on the Platform — logos, design, text, images, code — is the intellectual property of Time To Tennis Sdn. Bhd. or licensed to us. You may not:
The Platform may link to third-party websites, for example Curlec for payments. We are not responsible for the content, accuracy, or practices of third-party sites, or for any loss or damage arising from your use of them. Their own terms and policies govern your use of them.
Governing law: these Terms are governed by and construed in accordance with the laws of Malaysia.
Jurisdiction: both you and the Club submit to the jurisdiction of the courts of Malaysia to resolve any dispute or claim arising from these Terms or your use of the Platform.
Dispute resolution process: before initiating legal proceedings, you agree to attempt informal resolution by contacting Club support. If unresolved within 14 days, either party may propose mediation. Nothing in this Section prevents you from bringing a claim before the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia) where it has jurisdiction, or exercising any other statutory right.
Entire agreement: these Terms, together with the Privacy Policy and Refund and Cancellation Policy, constitute the entire agreement between you and the Club regarding the Platform. They supersede all prior negotiations, representations, and agreements.
Severability: if any provision is found invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, will be severed. All other provisions remain in full force and effect.
Time To Tennis Sdn. Bhd.
Email: mytimetotennis@gmail.com WhatsApp: +60 12-989 3940 HQ / Registered Office: F-37, First Floor, Citta Mall, No. 1, Jalan PJU 1A/48, Ara Damansara, 47301 Petaling Jaya, Selangor Outlet 2: 3 Damansara, Lot L1-20, 1st Floor, 3, Jalan SS 20/27, Damansara Intan, 47400 Petaling Jaya, Selangor
Effective date: 1 August 2026
Time To Tennis Sdn. Bhd. ("we", "us", "our", or the "Club") respects your privacy and protects your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to book courts and coaching sessions (the "Platform").
This Policy is prepared with reference to the Personal Data Protection Act 2010 (as amended in 2024) ("PDPA").
If you do not agree with these privacy practices, please do not use the Platform.
When you create an account and use the Platform, we collect:
| Category | Details |
|---|---|
| Identity | Full name; optional profile photo |
| Contact | Email, mobile number (international numbers accepted, with country code) |
| Login | 6-digit login PIN (stored only in securely hashed form by our authentication provider) |
| Profile | Date of birth (optional), gender (optional) |
| Bookings | Court bookings, coaching enrolments, reservation history |
| Payment | Transaction reference, amount paid, payment outcome (see §2.2) |
| Credit balances | Court Credit and Class Credit — prepaid balances for court bookings and coaching classes, defined in our Terms and Conditions |
| Preferences | Marketing opt-in status |
Walk-in customers: if you book at the counter without a Platform account, we record the name you provide and the booking details so the Club can manage the reservation. No account is created and no marketing is sent to walk-in customers.
We never collect, store, or process credit card numbers, CVV codes, or full card details. All payment information is:
We record only the transaction reference, amount, and success/failure status.
When you access the Platform, we collect:
We use session and authentication cookies only, to keep you logged in and enable secure access. We do not use advertising cookies, third-party tracking cookies, or individual-level analytics. Cookies are cleared when you log out or your session expires.
For security, dispute-resolution, and audit purposes, the Platform keeps records of account and administrative actions — for example bookings made, reschedules, refunds issued, credit adjustments, and enrolment changes — including who performed the action and when.
Our outlets operate CCTV. Our outlets also sit inside shopping malls, which operate their own cameras in common areas under the mall operator's control, not ours.
Footage is used for the safety of customers and staff, incident investigation, theft prevention, and insurance claims. We keep footage only for a limited period in the ordinary course, unless we need specific footage for longer to investigate an incident, resolve a dispute, or meet a legal requirement. We do not share footage beyond what safety, insurance, or the law requires.
If you are a coach on the Platform, we publish your display name, specialty, short bio, and profile photo on our public coaching pages, so customers can choose a coach. This is separate from, and in addition to, the account data described above.
We collect and use your personal data only for these purposes:
| Purpose | Why We Process It | Data Used |
|---|---|---|
| Account management | Necessary to create and manage your account and provide the Platform | Name, email, phone, hashed PIN |
| Court & coaching bookings | Necessary to process and manage the booking you asked for | Booking history, enrolments |
| Payment processing | Necessary to process the payment you make to us | Transaction reference, amount, date |
| Credit tracking | Necessary to track your prepaid balances | Court Credit and Class Credit balances |
| Refunds & disputes | Necessary to handle refunds and disputes, and to meet our legal obligations | Booking data, payment history |
| Transactional communication | Necessary to send confirmations, receipts, reminders, and PIN resets | Name, email |
| Platform security & fraud prevention | Necessary to protect the Platform and meet our legal obligations | IP address, login patterns, device info |
| Error diagnosis | Necessary to find and fix technical problems | Scrubbed error logs |
| Public coach-profile display | Necessary so customers can choose a coach; applies to coaches only | Coach display name, specialty, bio, photo |
| On-site safety & security | Necessary for the safety and security of our facilities | CCTV footage (see §2.6) |
| Marketing (opt-in only) | Because you gave us your consent | Email, name |
| Legal compliance | Necessary to comply with the law | Any data as required by law |
We do not use your data for any purpose beyond those listed above without your prior consent. We do not sell personal data.
Purpose: process payments. Data shared: name, email, amount, and our internal order reference. Data NOT shared: your card details are entered directly with Curlec and never pass through our systems. Privacy policy: https://razorpay.com/privacy/
Purpose: send booking confirmations, receipts, reminders, and PIN-reset emails. Data shared: email address, name, booking/transaction details needed for the message. Privacy policy: https://resend.com/privacy
Purpose: host account data, booking history, credit balances; provide login/authentication. Data shared: the personal data described in §2. Location: may be hosted outside Malaysia (see §5). Privacy policy: https://supabase.com/privacy
Purpose: monitor Platform errors and troubleshoot issues. Data shared: error logs with personal data scrubbed before transmission. Privacy policy: https://sentry.io/privacy/
Purpose: host the Platform. Data shared: connection metadata (IP address, browser type) inherent to serving web requests. Privacy policy: https://vercel.com/privacy
Purpose: rate limiting to protect against abuse and account attacks. Data shared: short-lived request counters keyed by account identifier and/or IP address.
We may use additional service providers for customer support, backup, and disaster recovery. Processors are engaged on terms requiring them to protect personal data consistently with the PDPA.
Your personal data may be transferred to, stored in, and processed outside Malaysia. This happens because our processors — for example Supabase, Vercel, Sentry, and Upstash — operate global infrastructure. Curlec, our payment processor, may also process payments through its parent company's infrastructure.
Where personal data is transferred outside Malaysia, we take steps to ensure it receives protection consistent with the PDPA. These steps include contractual safeguards with our processors and reliance on their published security certifications.
By using the Platform, you consent to the cross-border transfer of your personal data for the purposes outlined in §3.
| Data category | How long we keep it | Reason |
|---|---|---|
| Booking & session history | 7 years | Tax, accounting & audit obligations |
| Payment & transaction records | 7 years | Tax & audit compliance, disputes |
| Credit balances | Duration of account | Ongoing service |
| Account profile (name, email, phone) | Duration of account, then removed on a verified deletion request, subject to legal holds | Service provision |
| Date of birth, gender | Duration of account | Deleted on deletion request or consent withdrawal |
| CCTV footage | Limited period in the ordinary course (see §2.6) | Safety, security, incident investigation |
| Session & login data | Short-term operational window | Security and fraud investigation |
| Error logs (Sentry) | Per Sentry's rolling retention | Automatic |
| Cookies | Session duration or until logout | Auto-cleared |
We retain personal data only as long as necessary for the purposes in §3 or as required by law, and we review retention periodically.
Account deletion is handled on request (see §7.4). On a verified request, we will remove or anonymise your profile data without undue delay, except data we must keep to satisfy legal obligations (for example, transaction records for tax purposes) or to resolve ongoing disputes. You will receive confirmation once processed.
Under the Personal Data Protection Act 2010 (as amended in 2024), you have the following rights.
Request a copy of the personal data we hold about you. Contact us at mytimetotennis@gmail.com from your registered email. We respond within the timeframe prescribed under the PDPA (21 days).
Request correction of inaccurate or incomplete data. You can update your profile (name, phone, date of birth, gender) directly in Platform settings, or contact us.
Withdraw consent for marketing communications at any time via Platform settings or by contacting us. Withdrawing marketing consent does not affect transactional communications (booking confirmations, receipts, PIN resets), which are necessary to provide the service.
Request deletion of your account and associated personal data by contacting mytimetotennis@gmail.com from your registered email, subject to:
Following the 2024 amendments to the PDPA, you may request a copy of the personal data you have provided to us, in a commonly used electronic format, to the extent the right is in force and technically feasible. Contact us to make a request.
Contact details:
For complex requests we will tell you if additional time is needed.
The Platform does not currently verify a user's age when they sign up. A person of any age may hold a Platform account, and we do not require a parent or guardian's approval before an account is created.
Kids' coaching classes are booked and paid for through a parent or guardian's account:
If we become aware that a minor holds an account without guardian consent for their participation, we will immediately suspend the account's ability to book or log in, and we will close the account and delete its data if that consent cannot be promptly arranged, subject to §6.
We apply the same safeguards described in §9 to any personal data we hold about a child, and we encourage parents and guardians to supervise a child's use of the Platform.
We implement industry-standard security:
No system is 100% secure. We cannot guarantee absolute protection against sophisticated attacks, but we review our safeguards and act promptly on issues we discover.
If our staff record details of an accident, injury, or medical incident at our facilities, that record is sensitive personal data under the PDPA. We restrict access to incident records to staff who need them to manage the incident, handle an insurance claim, or meet a legal requirement, and we keep them only as long as necessary for those purposes.
If a data breach affecting your personal data occurs, we will act in accordance with the breach-notification duties introduced by the 2024 PDPA amendments:
If we notify you, we will explain:
We may send promotional emails about our facilities, services, offers, and Platform updates — only if you opt in. The marketing consent option is not pre-ticked; you choose it at signup or in your profile settings.
Stop marketing emails at any time by updating your preferences in Platform account settings or by contacting mytimetotennis@gmail.com.
Note: transactional emails (booking confirmations, receipts, reminders, PIN resets) are part of providing the service and are sent regardless of marketing preferences.
We may update this Privacy Policy to reflect changes in data processing, legal requirements, or user feedback.
Notice of changes:
If you believe we have violated your privacy rights or the PDPA:
If our response is unsatisfactory, you may lodge a complaint with the Personal Data Protection Commissioner (Jabatan Perlindungan Data Peribadi / Department of Personal Data Protection, Malaysia): https://www.pdp.gov.my
The Platform may contain links to third-party websites (e.g., Curlec for payments). This Privacy Policy applies only to the Platform. We are not responsible for the privacy practices of external sites. Review their privacy policies before providing personal data.
For questions or requests regarding this Privacy Policy, please contact:
Time To Tennis Sdn. Bhd.
Email: mytimetotennis@gmail.com Phone: +60 12-989 3940 (WhatsApp) Citta Mall outlet: F-37, First Floor, Citta Mall, No. 1, Jalan PJU 1A/48, Ara Damansara, 47301 Petaling Jaya, Selangor 3 Damansara outlet: 3 Damansara, Lot L1-20, 1st Floor, 3, Jalan SS 20/27, Damansara Intan, 47400 Petaling Jaya, Selangor
Data Protection Officer: privacy matters are handled by the Club at mytimetotennis@gmail.com.
Effective date: 1 August 2026
Time To Tennis Sdn. Bhd. ("we", "us", "our", or the "Club") operates the Time To Tennis online booking platform (the "Platform"). We offer two services through the Platform: court bookings and coaching sessions. This policy explains how cancellation, rescheduling, and refunds work for both.
Key points:
Court bookings are non-refundable. Once confirmed, the amount you paid — whether by online payment or Court Credit — is not refunded if you do not use the booking. Self-service cancellation is not offered.
Instead, reschedule (Section 2.2) to move your booking to another slot rather than lose its value.
You may reschedule a court booking under these rules:
Example: you booked a Friday evening slot. At least 24 hours ahead, you reschedule to a Saturday morning slot at an equal or lower price. This is allowed, and the price you already paid stays the same regardless of the new slot's price.
Genuine emergencies (medical or otherwise) are reviewed case-by-case, at the Club's discretion. Contact support with details. Any goodwill refund is issued as Court Credit and is not guaranteed.
If you fail to arrive for your booked session, the booking cost is forfeited. No refund or credit is issued.
Coaching sessions are confirmed once payment is completed. The following rules apply:
The Club may cancel or change a coaching session when required — for example, coach unavailability, low enrolment, or facility issues.
If your payment is confirmed but the session filled up while your payment was processing, the amount you paid is returned to your account automatically as Class Credit. If you do not see it, contact support with your payment reference (Section 11).
If you fail to arrive for a coaching session you are enrolled in, the session is forfeited. No refund or reschedule credit is issued — the same rule that applies to court bookings (Section 2.4).
When eligible, the amount is credited as Court Credit (court hours), available immediately to book courts on the Platform.
When eligible, the amount is credited as Class Credit for the relevant class category (Adult or Kids, Group or Private), available immediately for future coaching.
All refunds under this policy are issued exclusively as account credit (Court Credit or Class Credit). We do not issue:
This is our standard remedy under this policy. It does not exclude any statutory right that cannot lawfully be excluded.
Court Credit and Class Credit are non-refundable as cash, but are fully usable for their respective services.
Your account is credited in these situations:
Bookings made as a walk-in at an outlet, without a Time To Tennis account, have no account to credit. Speak to our team at that outlet.
If you request a refund within 7 days of purchase because of a genuine error — for example, an accidental duplicate purchase — contact support. Refunds under this section are issued as account credit, at the Club's discretion.
Purchased credit expires according to the validity period stated on the package at the time of purchase. We send a reminder email 14 days before credit expires. Expired credit is forfeited. Credit issued as a refund does not expire.
Court Credit and Class Credit are personal to your account. They are not transferable to any other person or account.
The Club may be unable to provide a booked court or coaching session due to natural disaster, extreme weather, government order, health crisis, facility damage, utility failure, or strike.
When this happens:
If a fault with our equipment or facilities — not caused by you — cuts your session short, contact support with your booking reference. We treat this the same way as a Club-initiated cancellation (Section 6.1): the Club may, at its discretion, credit the unused portion of your session.
If you believe a cancellation was applied in error, contact support with your booking reference. We investigate within 7 business days and issue credit or restore the booking if an error is confirmed.
Medical circumstances do not automatically override this policy. You may contact support with supporting documentation. The Club may, at its discretion, issue courtesy credit. This is not automatic.
This section covers refund and credit eligibility only. It does not cover, and does not limit, our liability for an injury sustained at our venue. Liability for injury is governed exclusively by the Assumption of Risk and Liability Limitation section of our Terms and Conditions.
Court Credit and Class Credit remain attached to your account and available for use for as long as your account exists.
We may suspend or terminate your account for breach of our Terms and Conditions — for example, fraud, abuse of facilities or staff, or a safety risk. If we do, any remaining credit is forfeited, unless we are legally required to refund it. See the Acceptable Use and Conduct section of our Terms and Conditions for the full conduct and termination rules.
If the Platform permanently shuts down, the Club will work in good faith to deal fairly with outstanding Court Credit and Class Credit balances, subject to applicable law. See Section 7.2 for what happens to your credit if your own account — rather than the whole Platform — is suspended, closed, or terminated.
Q: Can I get a cash refund instead of credit? A: No. All refunds under this policy are issued as Court Credit or Class Credit, immediately usable on the Platform. This does not affect any statutory right that cannot be excluded.
Q: Can I transfer my credit to someone else? A: No. Credit is personal to your account and is not transferable.
Q: Can I cancel or change my coaching enrolment? A: You cannot cancel or withdraw from a coaching enrolment. You may reschedule once, to another available session in the same category, at least 12 hours before the original session's start time — please make sure the time works for you before you pay.
Q: What if I miss a coaching session I've paid for? A: The session is forfeited, the same as a missed court booking. No refund or reschedule credit is issued.
Q: I booked for my child. Whose account does a refund or credit go to? A: All bookings — including for a minor participant — are made through the paying account holder, usually a parent or legal guardian. See the Eligibility and Account Security section of our Terms and Conditions. Any refund or credit is issued to that account.
Q: Do I have a cooling-off period? A: Bookings for courts and coaching are for a specific time slot. Malaysian law provides cooling-off rights for certain contract types — for example, certain direct-sales contracts. These rights do not generally apply to time-specific service bookings. If you believe a specific statutory right applies to your purchase, contact us and we will review it.
If you dispute a charge:
Contact Club support first.
Club investigation.
Escalation to our payment processor.
Direct chargeback.
We may update this Refund and Cancellation Policy. Material changes will be notified by email before they take effect. Continued use of the Platform constitutes acceptance.
Time To Tennis Sdn. Bhd.
Email: mytimetotennis@gmail.com Phone: WhatsApp +60 12-989 3940 HQ / Registered Office: F-37, First Floor, Citta Mall, No. 1, Jalan PJU 1A/48, Ara Damansara, 47301 Petaling Jaya, Selangor Outlet 2: 3 Damansara, Lot L1-20, 1st Floor, 3, Jalan SS 20/27, Damansara Intan, 47400 Petaling Jaya, Selangor
We aim to respond to refund-related enquiries within 2 business days.